You will receive an automated email advising you when your order has been received and another email when your order has been posted. If you haven't received an email such as this send us an email here.
We'll have your shipment dispatched in 48 hours! When it is in the hands of our shipment partners, shipments to Australia can take from 2 to 7 business days. Shipments to the US and Canada can take between 5 and 15 business days to be delivered. Please note COVID may cause some delays.
If the courier provides us with a tracking number for your order, we'll send it straight to you! Don't worry, we like checking where our parcel is every 10 minutes too ;)
Some items require a signature at delivery. You might find your delivery waiting for you at your local post office as the drivers often don't leave calling cards! Also be aware that shipping times are estimates only and can be affected by busy trading periods and road delays.
You may have mistyped your email address (it happens more often than you'd think!). If you haven't received an order confirmation straight after placing your order, you can get into contact with us at support@umberearth.com
Yes we do! You can return your items in unused, as-new condition within 30 days of purchase. You'll receive a full refund once the items have been checked. Please note you'll have to pay for return postage. If you'd like to return an item, get in touch with us as support@umberearth.com.
When we receive payment, we dispatch orders as quickly as possible, so it can sometimes be difficult or too late to cancel but can be cancelled if done before posting. Please contact us here and we will try to help.
